Customer Service/Helpdesk Software: Maximiser CRM

Customer Service & Helpdesk

Use Maximizer CRM to track and manage your customers issues.

Helpdesk/Customer Service with Maximizer CRM SoftwareCustomer Service/Helpdesk

Effectively track, manage and resolve all your customer service issues, including helpdesk, technical support, billing and returns. Create trouble tickets complete with details you can track and search on, including case number, queue, product, category, assignment and more.

Track Defects

Track details of customer problems in case fields. Use this information to analyze the need for improvements or notify the appropriate customers of fixes.

Automatic Case Creation

With one click, create a trouble ticket based from an email inquiry to assign it to the appropriate person.

Automatic Helpdesk Notifications

Escalate cases to the appropriate person on your team and notify them with automatic email alerts.

Monitor And Respond

Ensure every customer service issue is resolved so customer satisfaction remains high. Automatically be notified of overdue cases and other critical incidents, such as when many cases are entered for one customer in one week – using Workflow Automation, powered by KnowledgeSync.

Executive Dashboard

Visualize helpdesk cases entered, resolved, and abandoned with the Customer Service Executive Dashboard, complete with drill-down for deeper analysis.

Online Self-Service

Help customers and partners help themselves by giving access to your online Knowledge Base, and enabling them to create and check status of cases online.

Share Knowledge

Answers to many issues are a click away in the searchable Knowledge Base.

Computer Telephony Integration

Respond faster and improve call productivity with computer telephony integration (CTI) to automatically identify inbound callers and handle outbound calls directly from Maximizer CRM.

To speak to one of our consultants about Maximizer CRM  please complete an enquiry form.

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