Advoco IT Support

Cutting edge IT solutions provided by qualified IT experts, followed with outstanding after care and technical support.

The Difference is Clear...

Strategy Review

Your Advoco Account Manager will perform an annual information technology strategy review. The objective of these meetings is to enable your senior management team to stay current on technology trends, to review trends within your industry, to measure our progress over time, and to explore any ideas for technology that may be useful to your business.

Administrative Visits

Your Advoco Technical Consultant will proactively maintain your organization’s network so that you can avoid the great majority of problems that can be harmful to your business, such as:

  • Security breaches that compromise proprietary information
  • Viruses that destroy data, slow or shutdown your network
  • Inadequate space to house your data
  • Not backing-up critical information regularly
  • Spam that clutters your e-mail boxes and creates a burden on your e-mail server
  • Spyware that slows workstations
  • Improper PC configurations
  • Outdated patches and service releases

The following tasks are performed during periodic visits. Your Account Manager will recommend a visit frequency that will best meet your requirements. During each visit, your Technical Consultant will perform a checklist of administrative items. After completion of the checklist, your Technical Consultant will address any end-user issues, and then will move on to annual tasks that must be completed.

All Visits:

  • Check Logs 
  • Handle End-User Issues/Questions 
  • Perform Updates 
  • Analyze Statistics 
  • Apply Service Packs/Fixes 

Annual Tasks:

  • Network Documentation
  • Fixed Asset Inventory
  • Back-Up Audit
  • Disaster Recovery Review
  • Security Audit 

Alert Monitoring

Advoco Solutions will configure your system to alert us of any warnings or errors on your network. Based on the severity of the problem we will take whatever corrective action is necessary.

Our Packages Deliver:

  • On-Site Administration of Servers & Workstations
  • Alert Monitoring
  • Proactive Problem Prevention
  • Email & Telephone Based Technical Support
  • Emergency Response

Benefits to You

  • Allows you to focus on the success of your business without the distraction of computer problems
  • Minimizes downtime 
  • Improves your staff’s computer skills 
  • Minor situations get resolved before they become critical
  • Assures ongoing supportability
  • Increases productivity of employees
  • Quality installation and configuration of systems and networks
  • Consistent source for support 
  • Professional advice on fix-or-replace decisions



Copyright 2008-2015 Advoco Solutions Ltd. All Rights Reserved.
0345 260 8801

 

 

Company Number: 06155196
Registered Office: Advoco Solutions Ltd, Unit 11 Thatcham Business Village, Colthrop Way, Thatcham, Berkshire, RG19 4LW, UK.