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Job Title: Junior 1st Line Support Consultant

Location: Thatcham

Job Type: Full Time

Date Posted: 23/08/2018

Job Summary: Advoco Solutions are looking to fill the vacancy of Junior 1st Line Support Consultant. The position would ideally suit a graduate or second-jobber seeking an environment which is rich in training and with great long-term growth potential. We are seeking a committed individual to support our clients, utilising our wide portfolio of Information Technology services.

Job Description:

You will be part of a successful support team and provide clients with telephone based technical support, progressing to onsite, face to face consultancy after completion of your training.

 

You will be based in our Thatcham office providing day to day IT support, working with clients at all levels to support and maintain systems for their needs as well as building and maintaining strong trust relationships.

 

You’ll also have the opportunity to work on large scale projects and assignments. You will essentially be acting as their in-house IT support; backed by a wealth of knowledge and experience from the rest of the team.

 

  • Dealing with 1st Line Support Queries and Logging Tickets
  • Installing/Upgrading Windows based Computers
  • Installing Software Packages
  • Setting up Users in Active Directory & Office 365
  • Restoring Backup Data
  • Liaising with 2nd Line Support
  • Resolving Security Alerts on Client Computers
  • Assisting Other Team Members when required
  • Maintaining/Creating Documentation

Key Skills:

  • Excellent Communication Skills
  • Analytical Problem Solving Skills
  • Good Telephone Manner with the ability to Communicate Clearly
  • Passionate about Technology
  • Hard Working

 

Any experience in the following technologies will be an advantage:

 

  • Server Operating Systems
  • Office 365 & Microsoft Exchange
  • Business Class Firewalls
  • Sophos Security Solutions
  • Encryption

 


Remuneration & Benefits:

  • Competitive Salary
  • Generous Holiday Allowance
  • Professional Development Support
  • Friendly Working Environment
  • Contributory Pension
  • Discretionary Annual Bonus

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Job Title: Marketing Assistant

Location: Thatcham

Job Type: Part Time

Date Posted: 23/08/2018

Job Summary: Advoco Solutions are looking to fill the vacancy of Marketing Assistant. The position would ideally suit a graduate or second-jobber seeking an environment which is rich in training and with great long-term growth potential. We are seeking a committed individual to support our management team in promoting our wide portfolio of Information Technology services.

Job Description:

Your role will be to assist the management team, providing input into developing marketing campaigns and strategies, working to implement campaigns, and providing feedback. You will need to liaise with different teams throughout the business to facilitate marketing campaigns.

 

You must be able to work independently, as well as part of a team, with meticulous attention to detail. This is a great opportunity for a Junior Marketing Assistant to join an expanding IT Consultancy company.

 

  • Setting up and Mailing E-Newsletters
  • Manage off-site Exhibitions
  • Helping to Create Target Audiences from the CRM Database
  • Analysing the Success of Each Campaign
  • Actioning Website Updates Through our CMS
  • Uploading New Content to the Website
  • Helping to Create Assets for Advertising Opportunities; Ad hoc Image Editing and Resizing
  • Liaising with External Designers and Copywriters
  • Liaising with External SEO Companies
  • Contributing Ideas
  • Supporting the Management Team with the Coordination of Campaigns and Day to Day Business Tasks

Key Skills:

  • An Excellent Eye for Detail, Checking all Aspects of Content and Campaign Details
  • Basic Knowledge and Understanding of CSS/HTML, Content Management Systems (WordPress preferred) and Email Platforms (MailChimp preferred)
  • A Professional Qualification in Marketing or Equivalent
  • An Understanding of How to Analyse Data; Knowledge of Excel
  • A Methodical, Problem-Solving Approach to Your Work
  • Able to Work to Tight Deadlines and Extremely Well Organised
  • Responsive to Changing Priorities
  • Good Verbal and Written English
  • Basic Knowledge of Photoshop, Image Editing, and Social Media Platforms is a Bonus
  • Previous Experience Working in the IT Sector Would be a Significant Advantage

 


Remuneration & Benefits:

  • Competitive Salary
  • Generous Holiday Allowance
  • Professional Development Support
  • Friendly Working Environment
  • Contributory Pension
  • Discretionary Annual Bonus

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