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Job Title: Business Analyst/Solutions Consultant

Location: Thatcham

Job Type: Full Time

Date Posted: 25/05/2021

Job Summary: Advoco Solutions is looking for a Business Analyst/Solutions consultant to join our team and work with customers to ensure the solutions we create achieve the set business objectives. This is an exciting and interesting role for those that love technology and process with excellent career opportunities.

Job Description:

You will be working with potential and existing customers to help them understand how they can improve their business with software and technology. Day-to-day your main duties will be:

 

  • Speaking with customer /prospects to understand their requirements and to document as appropriate
  • Building actual or visual pro-types of potential solutions to help verify the requirements noted are correct.
  • Helping create and document solutions in proposals/quotes with support as required
  • Working with customers to generate specification/implementation documents for both client approval and development use.
  • Liaising between the customer and development to help ensure the work done is accurate, on time and accepted by the client.
  • Work with active clients to identify and discuss opportunity to improve their use of the software they have ……. or solutions they could have.
  • Participate in the continued improvement and implementation of new technologies appropriate for our client base.
  • Helping with basic use issues for supported customers.

 

The role will be principally office based in our Thatcham office with the expectation of some travel to attend necessary meetings or events.

 

You will be supported by the appropriate Director to help ensure the maximum chance of success.  We will provide training to allow you to be self-sufficient both for product information and personal skills.

 

There is good potential for career growth in this role once proven. We have multiple options for you to increase your value/earnings as you become more experienced in our business.  It is the perfect time to get onboard with our business growth and share in the success.

Key Skills:

  • It is a MUST that you have a proven track record in some form of Business Analyst or Software consultancy role
  • Ideally some experience of Business Development of CRM or software that help improves business processes/efficiency.
  • You will have a desire to learn and be successful in all that you do.

Remuneration & Benefits:

  • Ongoing development & career progression
  • Fun, friendly work environment
  • Competitive Salary

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    Job Title: Business Development Manager

    Location: Thatcham

    Job Type: Full Time

    Date Posted: 24/06/2020

    Job Summary: Advoco Solutions are looking for a Business Development Manager to join our successful growing business. The position will suit someone with proven Business Development experience who wishes to join an environment which is rich in training and has long-term growth potential. We are seeking an individual excited by generating new business, that thrives in a changing marketplace.

    Job Description:

    The Business Development Manager will be responsible for generating/nurturing new business for both the CRM Solutions and IT Managed Services we provide.  They will:

    • Utilise / contact our existing database to develop understanding of customer’s business needs (current and future).
    • Identify and call potential new customers and develop them (with support) into active clients
    • Actively campaign to prospects/clients/referral partners to increase more leads by methods such as email marketing, exhibitions, networking events and social media
    • Nurture existing pipeline to conclusion
    • Prepare and agree written quotations (with support)
    • Account Management where applicable for certain groups of clients
    • Ensure personal weekly / monthly sales revenue and margin targets are met

    The role will be principally office based in our Thatcham office with the expectation of some travel to attend necessary meetings, events, networking, etc.

    You will be supported by the appropriate Director to help ensure the maximum chance of success.  We will provide training to allow you to be self-sufficient both for product information and personal skills.

     

    There is good potential for career growth in this role once proven. We have multiple options for you to increase your value/earnings as you become more experienced in our business.  It is the perfect time to get onboard with our business growth and share in the success.

    Key Skills:

    • It is a MUST that you have a proven track record in some form of Business Development role
    • Ideally some experience of Business Development of CRM or IT Managed Services
    • Bubbly and personable personality, a team player!
    • Experience in email and social media marketing/lead generation
    • You will have a desire to learn and be successful in all that you do.

    Remuneration & Benefits:

    • Ongoing development & career progression
    • Fun, friendly work environment
    • Competitive Salary

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      Job Title: Junior 1st Line Support Consultant

      Location: Thatcham

      Job Type: Full Time

      Date Posted: 23/06/2020

      Job Summary: Advoco Solutions are looking to fill the vacancy of Junior 1st Line Support Consultant. The position would ideally suit a graduate or second-jobber seeking an environment which is rich in training and with great long-term growth potential. We are seeking a committed individual to support our clients, utilising our wide portfolio of Information Technology services.

      Job Description:

      You will be part of a successful support team and provide clients with telephone based technical support, progressing to onsite, face to face consultancy after completion of your training.

      You will be based in our Thatcham office providing day to day IT support, working with clients at all levels to support and maintain systems for their needs as well as building and maintaining strong trust relationships.

      You’ll also have the opportunity to work on large scale projects and assignments. You will essentially be acting as their in-house IT support; backed by a wealth of knowledge and experience from the rest of the team.

      • Dealing with 1st Line Support Queries and Logging Tickets
      • Installing/Upgrading Windows based Computers
      • Installing Software Packages
      • Setting up Users in Active Directory & Office 365
      • Restoring Backup Data
      • Liaising with 2nd Line Support
      • Resolving Security Alerts on Client Computers
      • Assisting Other Team Members when required
      • Maintaining/Creating Documentation

      Key Skills:

      • Excellent Communication Skills
      • Analytical Problem Solving Skills
      • Good Telephone Manner with the ability to Communicate Clearly
      • Passionate about Technology
      • Hard Working

      Any experience in the following technologies will be an advantage:

      • Server Operating Systems
      • Office 365 & Microsoft Exchange
      • Business Class Firewalls
      • Sophos Security Solutions
      • Encryption

      Remuneration & Benefits:

      • Competitive Salary
      • Generous Holiday Allowance
      • Professional Development Support
      • Friendly Working Environment
      • Contributory Pension
      • Discretionary Annual Bonus

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