Streamlining Your Support With Maximizer
Maximizer Software helps you raise the bar for customer service, enabling you to track, manage and resolve all your customer problems more effectively than ever.
Instantly create tickets, assign issues to the right person in your business, then track, monitor and analyse the response to ensure customers are kept happy.
Automatic Case Creation
With one click, create a trouble ticket based from an email inquiry to assign it to the appropriate person. Tickets are assigned a range of searchable details, including case number, queue, product, category, assignment and more.
Automatic Case Notifications
Escalate cases to the appropriate person on your team, and notify them through automatic email alerts.
Monitor & Respond
Receive automatic notification of overdue cases and other critical incidents – such as multiple tickets being raised by one customer in a short space of time.
Visualize all support cases entered, resolved, and abandoned with the Customer Service Executive Dashboard – complete with drill-down for deeper analysis.
Answers to many issues are a click away in the searchable Knowledge Base. You can also help customers and partners to help themselves, by giving access to your online Knowledge Base and enabling them to create and check the status of cases online.
Computer Telephony Integration
Respond faster and improve call productivity with computer telephony integration (CTI) to automatically identify inbound callers and handle outbound calls directly from Maximizer CRM.